Along with providing real reviews from real customers on merchants, Rebusify is also here to help those in increasing their customer service. Having been in the ecommerce sector for over 20 years, we have learned a few things. Below are just a few steps you can take to increase your customer service and increase your revenue.
- Give your customers the warm fuzzies.
- Don’t bury your contact information.
- Put your phone number on the front page of your website.
- Be responsive on all fronts including social media.
- Response times should be quick. People don’t like to wait.
- Create few clicks to checkout as possible. People don’t have the same attention span as 5 years ago.
- Always be willing to work out a problem.
- Don’t hesitate to give a refund.
- Don’t outsource your customer service overseas.
- Stand behind your products.
- Showcase your best work.
- Provide a great service.
- Always say “Thank you for your business” in your purchase complete emails.
These are just a few of the basic steps you can take to create more customer service and increase your revenue but the bottom line is to do the right thing always! 🙂
This goes well to also increase your online reputation.